There are lots of shared hosting suppliers on the market, still many of them are resellers who have limited resources, particularly when it comes to support. A way to distinguish them is the option to contact the company over the phone. The type of support that you can get via this particular way of communication may vary depending on the provider - a few of them offer professional phone support, while others offer general and customer support only as some issues are more time-consuming and it would be quicker to be resolved with a trouble ticket, particularly when the issue needs to be escalated. Nonetheless, it is good to find that you can always reach your website hosting provider because there are countless small problems that can be resolved easily and timely with a telephone call, not mentioning that you will be able to get more info regarding the services even before you become a customer.

Phone Support in Shared Hosting

We believe that being able to talk to a live agent is very important, that's why we have three support lines globally (USA, UK and Australia) and you'll be able to contact us over the phone for 14 hours every day. In case you consider getting one of our Linux shared packages, for example, you can give us a call and learn more about our solutions before placing your order to ensure that we cover all of the system requirements for your web sites. After the order, you can call us about any sales and / or billing troubles you may experience, or get any type of general or basic tech info that you need. We've aimed to find the balance between telephone and ticket support, so for entirely technical matters you can use our ticketing system, which will help you track the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

Every time you need more details for the Linux semi-dedicated hosting packages that we offer, you can call one of the three support lines that we have around the globe - in the United States, the UK and Australia. By doing this, you will be able to check in advance whether our services are appropriate for your websites. If you're already our customer and you've got a semi-dedicated account, you are able to contact us over the phone for fourteen hours a day about any kind of billing or general matters. For entirely technical problems you are able to employ our ticketing system in order to contact our tech support as someproblems just need more time to be resolved, still we will help you over the phone with a lot of minor tech issues as well, saving you the time and efforts.